Refund Policy

Our promise to customers who purchase digital plugins

Overview: All products sold in our store are digital WordPress plugins delivered instantly after purchase. Because these are digital goods, we cannot accept returns like physical items. Instead, we provide a 30-day refund policy under specific conditions.

Refund Eligibility Refunds may be granted if:

• The plugin does not function as described and our support team cannot resolve the issue.
• You purchased the same plugin more than once (duplicate order).

Refunds will not be granted if:

• You changed your mind after purchase.
• You no longer need the plugin or no longer run a WordPress site.
• The plugin is incompatible with unsupported third-party themes or plugins.
• You purchased the wrong plugin by mistake.

Refund Process Once we receive your request, our team will carefully review it. If approved, a refund will be issued to your original payment method. Depending on your bank or provider, it may take a few business days to appear.

Non-Refundable Items

• All downloadable software products (unless covered by eligibility criteria).
• Gift cards or license codes purchased as gifts.
• Discounted or promotional sale items.

Need Help? If you have questions about refunds or need plugin support, please contact us at t.spoel@spoeldesign.nl.